Look up your order in our creation process

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phone cases

Order Number
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  • photo/order check
  • Your order details and photos are being reviewed before being sent to our artists. This usually takes less than 2 days. If there's an issue with your photo, we'll email you as soon as possible.

  • artwork creation
  • Your masterpiece is in progress! Our talented team of artists are turning your pet photo in to an amazing one of a kind pet portrait. This is usually the longest part of the production process... It's definitely worth the wait!

  • artwork review/revision
  • This part of the process covers our in-house art review as well as customer-purchased artwork reviews. If any changes/edits are needed, your artists will revise your artwork.

  • print preparation
  • Not too long now! We're finalizing everything in your order before sending it to print. This takes 1-2 days on average.

  • print and ship
  • Your order is being printed and shipped! Either your order is currently in print right now, or it has already printed and shipped out to your address. You'll be emailed a tracking number quite soon. To track shipped orders, use our parcel tracking phone cases.

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